Refund policy

Refund & Returns Policy

Last Updated: June 2026

At Salt Roads, we take pride in the quality of our products and want you to be satisfied with your purchase. If you are not completely happy with your order, please review our policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn, unused, and in their original condition.
  • Have all original tags attached.
  • Be returned in their original packaging where possible.
  • Include proof of purchase.

We reserve the right to refuse returns that do not meet these requirements.

Change of Mind Returns

If you change your mind about a purchase, you may return the item within 30 days of delivery.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping costs are non-refundable.
  • Items marked as sale, clearance, or final sale may not be eligible for change-of-mind returns.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at kaden.macphail@saltroadsco.com with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item.

If the item is confirmed to be faulty or incorrect, Salt Roads will provide a replacement, store credit, or full refund, including any applicable shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for different sizes, subject to stock availability. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Socks that have been worn, opened, or used.
  • Gift cards.
  • Any item marked as non-returnable or final sale.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for products that have a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For any questions regarding returns or refunds, please contact:

Salt Roads
Email: kaden.macphail@saltroadsco.com
Website: www.saltroads.com.au