Shipping & Returns Policy Last Updated: June 2026 At Salt Roads, we are committed to providing quality products and ensuring your order arrives safely and efficiently. Please read our Shipping & Returns Policy below before placing an order. Shipping Processing Times All orders are processed within 1–3 business days after payment has been received. During product launches, sales, public holidays, or peak periods, processing times may be slightly longer. Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Shipping Within Australia Estimated delivery times: Standard Shipping: 3–8 business days Express Shipping: 1–4 business days Delivery times are estimates only and may vary depending on your location and the shipping carrier. International Shipping We may offer international shipping to selected countries. Delivery timeframes and shipping costs will vary based on destination and carrier availability. Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authority. Lost or Delayed Shipments Once an order has been handed over to the shipping carrier, Salt Roads is not responsible for delays caused by the carrier, weather conditions, customs processing, or other circumstances beyond our control. If your order appears lost in transit, please contact us and we will do our best to assist with locating your shipment. Returns & Exchanges Change of Mind Returns We accept returns for change of mind within 30 days of receiving your order, provided that: The item is unworn, unused, and in original condition. All tags remain attached. The item is returned in its original packaging where possible. Proof of purchase is provided. Customers are responsible for return shipping costs for change of mind returns. Exchanges If you require a different size, we are happy to offer an exchange subject to stock availability. To arrange an exchange, please contact us before sending your item back. Faulty or Incorrect Items If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of receiving your order. Please include: Your order number A description of the issue Clear photos showing the fault or incorrect item If the issue is confirmed, Salt Roads will provide a replacement, exchange, store credit, or refund in accordance with Australian Consumer Law. Non-Returnable Items For hygiene reasons, we are unable to accept returns or exchanges on: Socks (unless faulty) Sale or clearance items (unless faulty) Gift cards Refunds Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed back to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. Original shipping costs are non-refundable unless the return is due to a faulty or incorrect item. Australian Consumer Law Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for major faults and compensation for any other reasonably foreseeable loss or damage. Contact Us If you have any questions regarding shipping, returns, or exchanges, please contact us: Salt Roads📧 Email: teamadmin@saltroads.com.au🌐 Website: www.saltroads.com.au